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Order and Deliveries

We will send you an email and text message update once your order has been despatched.

Please log into your account https://www.size.co.uk/myaccount/dashboard/ to view the most recent update on your order.

Alternatively, you can check the tracking link we sent in your despatch email to view the latest tracking information or here, however, please note Click and Collect orders  cannot be tracked on through this service. For Click and Collect orders the store will notify you when your order is ready to be collected.   

Still need help? Call us on 0161 393 7063! Be sure to have your order number ready so we can help you as quickly as possible.   


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Order by midnight to receive your parcel within 2 days of the following day, e.g. order at 22:30pm on Wednesday, receive it before Friday evening.

 

The following postcodes are excluded from this delivery promise:

 

Scottish Highlands - AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50

 

Scottish Islands - HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3

 

Islands: BT, IM

 

Jersey – JE

 

Guernsey – GY

 

Check out the delivery pages to see whether it’s currently available.
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Sorry your order was cancelled.

If the item (s) you've ordered is out of stock at the time of packing your order, we need to cancel it. Please allow up to 5 working days for your refund,depending on your payment method

Our customer service team wont know if a product is coming back in or not so why not take a look at our 'New In' section to see if something catches your eye.

 
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Unfortunately, once the order has been placed we can't change it before despatch. Sorry.

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Our carrier delivers between 8am and 8pm, and in some cases a signature may be required. Don't worry if you are not at home when our courier calls they will attempt to leave your order with a neighbour, or, if a signature is not required, will leave in a safe, dry place. They will also leave a calling card with the details of where they have left your parcel.

If it is not possible to leave your parcel they will leave a calling card and attempt a re-delivery on the next working day, or you can rearrange your delivery day by following the instructions on the calling card.

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We understand you want your new size? gear as soon as possible so we’ll email you as soon as it’s been despatched to let you know. We'll also send you a link which you can use to access our couriers website to track the delivery.

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We're pretty quick at picking and packing your order & once the order has been placed we can't change it before despatch therefore we need to be quick to cancel your order once your purchase has been confirmed. If you contact us on 0161 393 7063 as soon as possible we may be able to help.

 

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Due to the temporary closure of our stores to protect our staff and customer community, please note that click and collect to store is unavailable as of 17th March 2020. Rest assured we will let you know as soon as this option available again

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Your estimated delivery date is in your Order Confirmation email. Please allow until this date for your order to arrive. Delivered within 3-5 working days.

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At certain times we are unable to send all of the items you have ordered. If this is the case, we will send you an email letting you know of all the items that are missing from your order.


Please note that we will provide you with a full refund for all the items that have not been sent.


Please note that if purchasing more than 1 item then your order may be split into separate deliveries.

If you have not received a notification that an item was not available and not received the refund after 5 working days, then please contact our Customer Service and we’ll look into it.

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If delivery is to an address in the EU then taxes and duties will be settled on your behalf with our courier. If delivery is to an address outside the EU, you may be charged taxes or duties on import into the destination country – we recommend you contact your local customs authority to understand the potential costs prior to placing an order.

 

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We're only human and occasionally mistakes can happen. If it’s happened to you we’re very sorry and we’ll do our best to get the right items to you as soon as possible. Get in touch with our Customer Service team and let us know.

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Unfortunately, once the order has been placed we can't change it. We're pretty quick at picking and packing your order, therefore we need to be quick to  cancel your order once your purchase has been confirmed. If you contact us on 0161 393 7063 as soon as possible, we may be able to help

 

If you change your mind you can return it to us free of charge by taking it to one of our stores or by posting it back to us.Visit our Returns page to arrange a return!

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If you think the item your received is faulty get in touch with Customer Service and we’ll see what we can do about it.

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Visit our delivery page for more information on UK and International delivery.

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We have split your order so that we can get it out to you faster. To see how your order is progressing simply  enter your order number from your confirmation email here
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PLEASE NOTE: Due to delays in Brexit we are working hard with our carriers to get your parcel to you asap. Please do not contact customer care. We will send you an update soon. Don’t forget to use our tracking links (here) once your parcel has been despatched. We thank you for your patience and continued custom.
 
We deliver to 115 countries! Standard and Tracked Express delivery services are available to most of the countries we ship to. International delivery is available from just £6.99 - the price varies by country and this can be found here
 
Who will deliver the parcel?
Deliveries will be shipped via DPD,DHL, Skynet or DPEX depending on the weight and value. Once the parcel has arrived in your country it will be passed on to an internal post service and be subject to their standard delivery procedures.
 
How long will it take?
Delivery will take 7 to 21 working days after despatch; a signature may be required and if you're not around the driver will leave a card with instructions on how to pick it up. This may vary depending on the country but we should be able to give you more info if you contact our Customer Service team quoting your order number.
 
Can I track my delivery?
Tracking is available on some Standard deliveries and on all Tracked Express deliveries. You will receive a despatched email with a tracking link on for your order, alternatively you can log in to your account and view the tracking in your order history.
 
Will the recipient have to pay duty on the order?

If delivery is to an address in the EU then taxes and duties will be settled on your behalf with our courier. If delivery is to an address outside the EU, you may be charged taxes or duties on import into the destination country – we recommend you contact your local customs authority to understand the potential costs prior to placing an order.

 



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Check out our delivery page Here

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