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Products and Stock
We make a huge effort during the photography process to ensure the images you see online are as close to the real thing as possible. It’s worth noting that all monitors have different colour settings so use the zoom functionality to get a close up view of the items and check the product description for information on the colourway.
All our high tier, in-demand launches are capped at 1 pair per customer. This is to keep distribution fair and even and is also so a bigger selection of customers manage to purchase launch product. Our stores also operate a one per customer policy on high demand launches. We have a team of people on hand for each launch who go through every single order to make sure that the one per customer rule is adhered to and any multiple orders or multiple individual purchases are cancelled and the stock re-distributed.
We try to give as much information as possible about all our styles in the product information including the colour, materials and of course plenty of clear images, which you can zoom in on to get a closer look at the details.
If you do need any more info send an email to our Customer Service team and we'll do our best to help you out.
They may. Send an email to Stock Inquiries with the product number, your size and location and our team will check your nearest size? stores.
If you prefer, you can use our Store Finder to get the phone number and locations of your local size? stores and and ask them yourself.
Get in touch with our Customer Service team and give them as many details as possible. Where you saw it, the brand, style name and colourway if possible. We’ll do our best to track it down.
This usually means we are out of stock in that size. We do re-stock some of our lines however so it may be worth dropping an email to our Customer Service team, quoting the product code and we’ll let you know if the item will be available again.
It’s worth noting that products which have been reduced in Sale are very unlikely to be restocked.
Alternatively, you could send an email to Stock Inquiries and they’ll let you know if any of your local size? stores has stock available.
Our Instagram, Facebook and Twitter pages are publicly accessible and will contain launch details as they become available, including launch dates and times, size availability and whether the product will be featured on the app. We also send out a dedicated email newsletter reminder for a large majority of our footwear releases which host a direct link to the app stores to download the size? previews app.
We reserve the product in a customer’s basket for five minutes to allow them to move through the checkout process without having to worry about losing their pair (or being ‘cart-jacked’) as this is often a huge frustration when trying to buy a release. If, as can sometimes be the case, that person doesn’t check out within the allotted reserved time, the pair will become available on the app again immediately. This means if you didn’t get a pair immediately, it’s always worth checking back on the app a few minutes after launch to see if more pairs are put back into stock from abandoned baskets.
Sometimes launch product comes back into stock due to failed payments, returns, cancellations and abandoned baskets. We also transfer last remaining items from stores back online after a certain period. Occasionally more stock can also be made available from the brands.
Possibly, or it may mean we’re temporarily out of stock. Send our Customer Service team an email with as much information about the product as possible and we’ll let you know if we stock the item and if it will be available again.