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Returns and Refunds

Returns to store are Free!! Check your local store here. All payment methods refunded in store.



Alternatively please visit our return portal by clicking here This will give you various free options for posting your item back to us. No printer required, paperless options available! 


Raffle orders can be returned either in store or via the portal. 

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Yes, if a discount code was applied to your order we will adjust the refund to reflect this. 


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If you are a UK customer then you’ll find a free returns sticker inside your package. Please put this on the outside of your unwanted item(s) when sending back.

If you need a new return label, please click here where you will be taken to our return portal which has various options for returning items to us! 



If you are a customer from outside the UK then please use a carrier that will give you a "Certificate of Postage" as the package is your responsibility until we receive it. Send your return to the below address. Please note, free returns is only valid to UK customers. 


Size? Internet Returns 

Door 2 

Michael Faraday Avenue 

Milnrow 

Rochdale 

OL16 4FW



 

 

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We ask that you return your items to us within 28 days of receiving them with the exception of any purchases placed on our size?lanches app whereby you have 14 days to return.

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Refunds are usually processed within a few days of us receiving the goods back. Please check your tracking from your chosen carrier. We will email you once we have processed your return

Please allow up to 5 days for the amount to show on your account. Sorry if this seems a little long but the timeframe is dictated by your bank or card issuer and we have no control over it.

We’ll refund you by the same method as payment (i.e. same card, Paypal)

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If you've ordered through an instore kiosk and would like an exchange or to return an item, you will need to do this instore as we are unable to process exchanges or returns for kiosk orders via our Distribution Centre. Find your nearest store here
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All items can be sent back to us for FREE for purchases made via the size? website, app or size?launches app. Simply package up your purchase with the order note and visit our portal by clicking here and you will see various free return options. Free returns are for UK customers only. If you are returning outside of the UK please use a carrier that provides a certificate of posting  just to ensure we receive your unwanted items safely. Please note that the items are your responsibility until they reach us. Enclose your despatch note and send to the address below.

If you're lucky enough to live near a size? store, just take your despatch note and the goods you want to return, and the store team will be happy to assist you. Returns are free to store.



We've updated the till points in our stores to accept online returns. A return is registered through the till point and a refund will be processed back to the original method of payment you used online, all payment methods refunded!


 

 

 

 

 

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You will be given a receipt as proof that we have retained your goods by the store. Please ensure you keep this and your original proof of purchase. The store will send the goods internally to our returns department where we will inspect your goods. We will notify you in writing within 30 days of our decision.

If you sent the goods directly to us we will notify you in writing within 30 days of receipt of goods.
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We are sorry you haven't received a despatch note with your delivery.

 

We are not able to provide you with a copy of the despatch note at present, however, if it's a proof of purchase or receipt you're looking for, your order confirmation email is just as good.

 

If you wanted the despatch note to return your order you should only need your order number to create a return through our returns portal here. If you choose to send items back yourself, please remember to pop a note in with your parcel that has your order number, name, what you're returning and some contact details, just so we know who the parcel relates to!

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If you bought your goods online please send us photos of your faulty goods to our Customer Care team who will advise you of next steps. We may ask you to send your goods to our returns department including your despatch note and full details of the fault. Once received we will inspect the goods and if a fault is found we will refund back to your original payment method. We advise you send your goods with a service that offers a ‘certificate of posting’ as it remains your responsibility until we receive the goods.

Altenatively you can take your goods along with your despatch note or proof of purchase to one of our stores. Click here for your nearest store. The team will be happy to assist in determining if there’s a manufacturing fault with the goods. Should a fault be found, the team will be able to offer a resolution there and then. Should there be any doubt, the team will be able to send your goods off for an “inspection” whereby a member of our specially trained warehouse team will review your goods for manufacturing faults.

Please send to;

Size? Internet Returns
Door 2
Michael Faraday Avenue 
Milnrow
Rochdale 
OL16 4FW

 

If you bought your goods in one of our stores, please return them to one of our stores. The returns department is only equipped to handle goods bought online
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