You can return your items to any UK size? Store for FREE

You can also return your items via our returns portal HERE if purchased in the UK via the size? website or apps.

Please allow up to 14 days for your return to be processed once we receive it back at our warehouse. Once refunded it will show in your account within 3-5 days.

Orders placed in store or at the Kiosk can only be exchanged or refunded in store.

The returns process is split in to a few sections so here are the approximate timescales for each section of that journey.
If you used our Returns Portal, we expect the carrier to have returned your order to us within 10 days of you passing your return to them. If you used an independent carrier to return your order, you should check with them for their delivery timescales. You can usually track the parcel's journey via the carrier's website.
Once the parcel has arrived with our returns team, we aim to process it within 14 days. This marks the item(s) as returned and triggers a refund.
Once the refund process has started, we expect the refund to be back with you within 5 working days. This timeframe can vary according to your payment provider

Where a manufacturers defect has been established size? will give an exchange / refund up to the full original purchase price upon production of a satisfactory proof of purchase.

Store purchases must be returned to store, online purchases can be returned either to store or online.

Some goods will require an inspection via our head office returns department and will incur a delay in processing. Please keep your receipt.

This does not affect your statutory rights.

We understand you might need a little more time over the festive period to return items to us. From Friday 1st November 2024 to Wednesday 22nd January 2025 our refund and exchange policy will be relaxed so that refunds and exchanges will be given at anytime* during this period as long as the goods are accompanied with a valid receipt. All other terms and conditions apply. *Please note that in the interest of customer service, we are unable to process refunds and exchanges between Thursday 26th December and Saturday 28th December 2024. The refunds & exchange policy will resume as normal on Sunday 29th December 2024. This does not affect your statutory rights.

Please allow the required time for the delivery method you have chosen before you contact us. Your estimated delivery date can be found on your confirmation email.

We will send you an email and text message update once your order has been despatched.

Please log into your account to view the most recent update on your order.

Alternatively, you can check the tracking link we sent in your despatch email to view the latest tracking information or here, however, please note Click and Collect orders cannot be tracked on through this service. For Click and Collect orders the store will notify you when your order is ready to be collected.   

Still need help? Call us on 0161 393 7063! Be sure to have your order number ready so we can help you as quickly as possible.   

We try to give as much information as possible about all our styles in the product information including the colour, materials and of course plenty of clear images, which you can zoom in on to get a closer look at the details.

If you do need any more info send an email to our Customer Service team and we'll do our best to help you out.

We understand you might need a little more time over the festive period to return items to us. From Friday 1st November 2024 to Wednesday 22nd January 2025 our refund and exchange policy will be relaxed so that refunds and exchanges will be given at anytime* during this period as long as the goods are accompanied with a valid receipt. All other terms and conditions apply. *Please note that in the interest of customer service, we are unable to process refunds and exchanges between Thursday 26th December and Saturday 28th December 2024. The refunds & exchange policy will resume as normal on Sunday 29th December 2024. This does not affect your statutory rights.

All items can be sent back to us for purchases made via the size? website, app or size?launches app. Simply package up your purchase with the order note and visit our portal by clicking here and you will see various return options. If you are returning outside of the UK please use a carrier that provides a certificate of posting just to ensure we receive your unwanted items safely. Please note that the items are your responsibility until they reach us. Enclose your despatch note and send to the address below.

If you're lucky enough to live near a size? store, just take your despatch note and the goods you want to return, and the store team will be happy to assist you.

Unfortunately, once the order has been placed we can't change it. We're pretty quick at picking and packing your order, therefore we need to be quick to cancel your order once your purchase has been confirmed. If you contact us on 0161 393 7063 as soon as possible, we may be able to help.

 

If you change your mind you can return it to us free of charge by taking it to one of our stores or by posting it back to us. Visit our Returns page to arrange a return!

At certain times we are unable to send all of the items you have ordered. If this is the case, we will send you an email letting you know of all the items that are missing from your order.


Please note that we will provide you with a full refund for all the items that have not been sent.


Please note that if purchasing more than 1 item then your order may be split into separate deliveries.

If you have not received a notification that an item was not available and not received the refund after 5 working days, then please contact our Customer Service and we’ll look into it.

We're pretty quick at picking and packing your order & once the order has been placed we can't change it before despatch, therefore we need to be quick to cancel your order once your purchase has been confirmed. If you contact us on 0161 393 7063 as soon as possible we may be able to help.

 

If delivery is to an address in the EU and under €150, then taxes and duties will be settled on your behalf with our courier. If delivery is over €150 or to an address outside the EU, you may be charged taxes or duties on import into the destination country – we recommend you contact your local customs authority to understand the potential costs prior to placing an order. You will be the importer into the destination country and by ordering through this site you give authority to our couriers to deliver and clear goods to you on that basis.

 

If you have any concerns about how we handle your data, please take a look at our Privacy Policy page


https://www.size.co.uk/customer-service/privacy/


Here you'll find details of how your data is processed and who to contact should you still have any questions.

The way the majority of re-sellers work is that they use a dedicated network of people buying our product on launch day from our stores all over the country and online, so they can ‘guarantee’ a full size range (what you will see on eBay etc). They use these ‘pre-orders’ to determine how many and what size they need in a certain product. If you look at the end dates on these listings, they will almost always end either ON or AFTER our official release date, when they will then have access to the product via their buying network. We are constantly improving surveillance on re-sellers via our store network and digital channels and are actively blocking and identifying known re-sellers and re-sell networks from accessing our in demand launches at scale.

Order by midnight to receive your parcel within 2 days of the following day, e.g. order at 22:30pm on Wednesday, receive it before Friday evening.

£4.99 (Express 2 Day Delivery) Delivered within 2 days

The following postcodes are excluded from this delivery promise:

 

Scottish Highlands - AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50

 

Scottish Islands - HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3

 

Islands: BT, IM

 

Jersey – JE

 

Guernsey – GY

 

Check out the delivery pages to see whether it’s currently available.

Is this legitimate?	If the survey email is from size?, with the email address feedback@size.co.uk then this is from us!
Why does it say "Qualtrics"?	Qualtrics are the agency we use to conduct our surveys and store the responses you provide. You can check their privacy policy

We can supply a VAT invoice for your online order when:

• The order has been delivered
• You have a valid VAT number
• We can verify the VAT number
• The billing details of the order match the address details associated to the VAT number

If we're unable to validate or match any of the VAT details with the order details, we can supply a despatch note which serves as a proof of purchase. If your order was split we'd supply individual despatch notes for each parcel and the items within that parcel.

In order to request a VAT invoice, please submit your request, one at a time, via our Contact Us form at https://www.size.co.uk/customer-service/contact/

We understand that we may have previously supplied VAT invoices on request however we've updated our process to ensure a due diligence before supplying VAT invoices. 

Reasons we may reject your VAT Invoice request

• Multiple requests in one Contact Us form submission
• The billing details from your order don't match the details associated with your VAT number
• If we're unable to verify your VAT number
• If your items were refunded

size? are happy to refund any merchandise returned in an unused and saleable condition within 28 days of purchase (or receiving if an online purchase) upon production of a valid receipt. 

You are only able to return merchandise bought in a size? store to any of our physical locations. To check your nearest store click here

You are able to return orders placed online both in-store for FREE and through our returns portal - FREE online return option available.here

size? are happy to refund or exchange any merchandise returned in an unused and saleable condition within 28 days of purchase (or receiving if an online purchase) upon production of a valid receipt. 

You are only able to return merchandise bought in a size? store to any of our physical locations. To check your nearest store click here

You can return orders placed on line both in-store and through our returns portal here

Visit our delivery page for more information on UK and International delivery.

Sorry your order was cancelled.

If any of the items you've ordered are out of stock at the time of packing , we'll cancel them from the order which will trigger a refund back to your method of payment. We will do this as soon as possible and by no later than 30 (thirty) days from the date of your order. Once the cancellation has been confirmed and the refund process started, we expect the refund to be with you within 5 working days. This timescale can vary according to your payment method.

size?access is a free membership program which unlocks a number of benefits on our size? app & size?launches app such as three entries for every raffle you enter for more chances of winning raffles to secure your purchase. Simply download the size?launches app, click on account preferences and sign up. 

Find full benefit details here

Full terms and conditions here 

If you think the item your received is faulty/damaged please get in touch with Customer Service and we will see how we can help you.

Return Policy

Items you decide not to keep.

Not quite right? No problem, you can return items you decide not to keep providing these items are unused, in their original packaging with all tags and labels attached and in a resaleable condition. If an item is returned back to us damaged, worn or in an unsuitable condition, we won't be able to give you a refund and we may have to send it back to you and ask you to cover the delivery costs. All items are inspected on return.

If we sent you the wrong item or you received a damaged product, please contact us (provide your order number, email address and contact telephone number) so we can correct the problem immediately at our expense.

1.       Complete a return form which can be found in your package. Can't find it? Simply write down the details of your order from your order confirmation email and pop it in the parcel. Please include order number, email address, full address and postcode and the details of the item (s) you are returning and the reason why.

2.       If you are returning a gift, include the purchasers name, email and address.

3.       Return securely packaged items to the address on the return form by the carrier of your choice or visit our returns portal on-site here to choose your nearest drop-off location

4.       We will refund to your original payment method, please note shipping charges are non-refundable however, we do offer a free online return option. For a faster refund visit any UK size? Store.

5.       We aim to refund you within 14 days of having received the returned item(s)

6.       Personalised items will only be accepted if the personalisation text is incorrect or if the product is faulty. Underwear is non-refundable for hygiene reasons. Swimwear returns will only be accepted if the hygiene seal is still intact. Pierced jewellery is non-refundable.

Full Terms and Conditions can be viewed here 

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