Returns and Refunds

You can return your items to any UK size? Store for FREE

You can also return your items via our returns portal HERE if purchased in the UK via the size? website or apps.

Please allow up to 14 days for your return to be processed once we receive it back at our warehouse. Once refunded it will show in your account within 3-5 days.

Orders placed in store or at the Kiosk can only be exchanged or refunded in store.

Where a manufacturers defect has been established size? will give an exchange / refund up to the full original purchase price upon production of a satisfactory proof of purchase.

Store purchases must be returned to store, online purchases can be returned either to store or online.

Some goods will require an inspection via our head office returns department and will incur a delay in processing. Please keep your receipt.

This does not affect your statutory rights.

size? are happy to refund or exchange any merchandise returned in an unused and saleable condition within 28 days of purchase (or receiving if an online purchase) upon production of a valid receipt. 

You are only able to return merchandise bought in a size? store to any of our physical locations. To check your nearest store click here

You can return orders placed on line both in-store and through our returns portal here

We can supply a VAT invoice for your online order when:

• The order has been delivered
• You have a valid VAT number
• We can verify the VAT number
• The billing details of the order match the address details associated to the VAT number

If we're unable to validate or match any of the VAT details with the order details, we can supply a despatch note which serves as a proof of purchase. If your order was split we'd supply individual despatch notes for each parcel and the items within that parcel.

In order to request a VAT invoice, please submit your request, one at a time, via our Contact Us form at https://www.size.co.uk/customer-service/contact/

We understand that we may have previously supplied VAT invoices on request however we've updated our process to ensure a due diligence before supplying VAT invoices. 

Reasons we may reject your VAT Invoice request

• Multiple requests in one Contact Us form submission
• The billing details from your order don't match the details associated with your VAT number
• If we're unable to verify your VAT number
• If your items were refunded

Yes, if a discount code was applied to your order we will adjust the refund to reflect this. 

You can send any unwanted items back to us via our online portal where we have a free option available or for a faster refund visit any UK size? Store. Please see our returns policy here.

If you are a customer from outside the UK then please use a carrier that will give you a "Certificate of Postage" as the package is your responsibility until we receive it. Send your return to the below address.

Size? Internet Returns 

Door 2 

Michael Faraday Avenue 

Milnrow 

Rochdale 

OL16 4FW

We understand you might need a little more time over the festive period to return items to us. From Friday 1st November 2024 to Wednesday 22nd January 2025 our refund and exchange policy will be relaxed so that refunds and exchanges will be given at anytime* during this period as long as the goods are accompanied with a valid receipt. All other terms and conditions apply. *Please note that in the interest of customer service, we are unable to process refunds and exchanges between Thursday 26th December and Saturday 28th December 2024. The refunds & exchange policy will resume as normal on Sunday 29th December 2024. This does not affect your statutory rights.

size? are happy to refund any merchandise returned in an unused and saleable condition within 28 days of purchase (or receiving if an online purchase) upon production of a valid receipt. 

You are only able to return merchandise bought in a size? store to any of our physical locations. To check your nearest store click here

You are able to return orders placed online both in-store for FREE and through our returns portal - FREE online return option available.here

Yes, you can return orders placed online both In-store for FREE and through our returns portal - FREE online return option available.here. 

To check your nearest store click here.

The returns process is split in to a few sections so here are the approximate timescales for each section of that journey.
If you used our Returns Portal, we expect the carrier to have returned your order to us within 10 days of you passing your return to them. If you used an independent carrier to return your order, you should check with them for their delivery timescales. You can usually track the parcel's journey via the carrier's website.
Once the parcel has arrived with our returns team, we aim to process it within 14 days. This marks the item(s) as returned and triggers a refund.
Once the refund process has started, we expect the refund to be back with you within 5 working days. This timeframe can vary according to your payment provider

You can return orders made via the in-store Kiosk both in-store and through our returns portal here. 

We understand you might need a little more time over the festive period to return items to us. From Friday 1st November 2024 to Wednesday 22nd January 2025 our refund and exchange policy will be relaxed so that refunds and exchanges will be given at anytime* during this period as long as the goods are accompanied with a valid receipt. All other terms and conditions apply. *Please note that in the interest of customer service, we are unable to process refunds and exchanges between Thursday 26th December and Saturday 28th December 2024. The refunds & exchange policy will resume as normal on Sunday 29th December 2024. This does not affect your statutory rights.

All items can be sent back to us for purchases made via the size? website, app or size?launches app. Simply package up your purchase with the order note and visit our portal by clicking here and you will see various return options. If you are returning outside of the UK please use a carrier that provides a certificate of posting just to ensure we receive your unwanted items safely. Please note that the items are your responsibility until they reach us. Enclose your despatch note and send to the address below.

If you're lucky enough to live near a size? store, just take your despatch note and the goods you want to return, and the store team will be happy to assist you.

You will be given a receipt as proof that we have retained your goods by the store. Please ensure you keep this and your original proof of purchase. The store will send the goods internally to our returns department where we will inspect your goods. We will notify you in writing within 30 days of our decision.

If you bought your goods online please send us photos of your faulty goods to our Customer Care team who will advise you of next steps. We may ask you to send your goods to our returns department including your despatch note and full details of the fault. Once received we will inspect the goods and if a fault is found we will refund back to your original payment method. We advise you send your goods with a service that offers a ‘certificate of posting’ as it remains your responsibility until we receive the goods.

Altenatively you can take your goods along with your despatch note or proof of purchase to one of our stores. Click here for your nearest store. The team will be happy to assist in determining if there’s a manufacturing fault with the goods. Should a fault be found, the team will be able to offer a resolution there and then. Should there be any doubt, the team will be able to send your goods off for an “inspection” whereby a member of our specially trained warehouse team will review your goods for manufacturing faults.

If you bought your goods in one of our stores, please return them to one of our stores. The returns department is only equipped to handle goods bought online

Please send to;

Size? Internet Returns
Door 2
Michael Faraday Avenue 
Milnrow
Rochdale 
OL16 4FW

We are sorry you haven't received a despatch note with your delivery.

We are not able to provide you with a copy of the despatch note at present, however, if it's a proof of purchase or receipt you're looking for, your order confirmation email is just as good.

If you wanted the despatch note to return your order you should only need your order number to create a return through our returns portal here. If you choose to send items back yourself, please remember to pop a note in with your parcel that has your order number, name, what you're returning and some contact details, just so we know who the parcel relates to!