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Order and Deliveries
We will send you an email and text message update once your order has been despatched.
Please log into your account to view the most recent update on your order.
Alternatively, you can check the tracking link we sent in your despatch email to view the latest tracking information or here, however, please note Click and Collect orders cannot be tracked on through this service. For Click and Collect orders the store will notify you when your order is ready to be collected.
Still need help? Call us on 0161 393 7063! Be sure to have your order number ready so we can help you as quickly as possible.
Order by midnight to receive your parcel within 2 days of the following day, e.g. order at 22:30pm on Wednesday, receive it before Friday evening.
£4.99 (Express 2 Day Delivery) Delivered within 2 days via Royal Mail
The following postcodes are excluded from this delivery promise:
Scottish Highlands - AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50
Scottish Islands - HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3
Islands: BT, IM
Jersey – JE
Guernsey – GY
Check out the delivery pages to see whether it’s currently available.
Sorry your order was cancelled.
If any of the items you've ordered are out of stock at the time of packing , we'll cancel them from the order which will trigger a refund back to your method of payment. We will do this as soon as possible and by no later than 30 (thirty) days from the date of your order. Once the cancellation has been confirmed and the refund process started, we expect the refund to be with you within 5 working days. This timescale can vary according to your payment method.
When placing your order, it is important to provide your mobile number and e-mail address during the checkout process. Once an order is processed and out for delivery, you will need to give the DPD driver the 4-digit pin in order to receive your order. The pin code will be sent to you via e-mail/SMS. Each pin code is unique and created separately for each shipment. Please keep these safe.
If you've accidentally deleted the PIN communication, the driver can resend it to you once they arrive at the delivery address. You can also download the DPD app and view the PIN in there too.
Unfortunately, once the order has been placed we can't change it before despatch. Sorry.
Our carrier delivers between 8am and 8pm, and in some cases a signature may be required. Don't worry if you are not at home when our courier calls as they will attempt to leave your order with a neighbour, or, if a signature is not required, will leave in a safe, dry place. They will also leave a calling card with the details of where they have left your parcel.
If it is not possible to leave your parcel they will leave a calling card and attempt a re-delivery on the next working day, or you can rearrange your delivery day by following the instructions on the calling card.
We understand you want your new size? gear as soon as possible so we’ll email you as soon as it’s been despatched to let you know. We'll also send you a link which you can use to access our couriers website to track the delivery.
We're pretty quick at picking and packing your order & once the order has been placed we can't change it before despatch, therefore we need to be quick to cancel your order once your purchase has been confirmed. If you contact us on 0161 393 7063 as soon as possible we be able to help.
Please select our click and collect service at checkout.
See our delivery page for all options!
Your estimated delivery date is in your Order Confirmation email. Please allow until this date for your order to arrive. See our delivery page for options!
Please note that we will provide you with a full refund for all the items that have not been sent.
Please note that if purchasing more than 1 item then your order may be split into separate deliveries.
If you have not received a notification that an item was not available and not received the refund after 5 working days, then please contact our Customer Service and we’ll look into it.
If delivery is to an address outside the UK, you may be charged taxes or duties on import into the destination country – we recommend you contact your local customs authority to understand the potential costs prior to placing an order. You will be the importer into the destination country and by ordering through this site you give authority to our couriers to deliver and clear goods to you on that basis.
We're only human and occasionally mistakes can happen. If it’s happened to you we’re very sorry and we’ll do our best to get the right items to you as soon as possible. Get in touch with our Customer Service team and let us know.
Unfortunately, once the order has been placed we can't change it. We're pretty quick at picking and packing your order, therefore we need to be quick to cancel your order once your purchase has been confirmed. If you contact us on 0161 393 7063 as soon as possible, webe able to help.
If you change your mind you can return it to us free of charge by taking it to one of our stores or by posting it back to us. Visit our Returns page to arrange a return!
If you think the item your received is faulty/damaged please get in touch with Customer Service and we will see how we can help you.
Visit our delivery page for more information on UK and International delivery.
Check out our delivery page here.